IT - Implementation Analyst

[IT - Implementation Analyst]

Job Summary:

Location: Dublin

Project Role: Implementation Analyst

Experience: 8-12 years

No. of Positions-

Dublin- 10

Key Skills: EFI radius tool, Auto count, PSA, Market Direct, technical support, Analytics.

Job Description:

Support existing or new business onboarding plans, implement optimization projects, module implementations, system roll outs as per the project contract scope and customer requirements

Responsibilities:

Support and execute implementation of solutions and designated products following a detailed project plan and in accordance with contracted project scope

Managing activities including need analysis and data review

Application Support Analyst for EFI Productivity Suite Team by providing support to Radius ERP tool, PSA, Printflow and Auto Count Scheduling Tool

Solve issues related to Radius, PSA, Auto Count, Market Direct

Work with other teams and vendors to integrate new solution or optimizations based on customer requirements

Serve as client application expert, ensuring system set up supports workflow decisions

Liaise with the client, project managers and account managers to understand the client conversion, go-live and rollout strategies

Understand project scope and identify implementation risks and impacts

Deliver advice, guidance and recommendations on system configuration and implementation best practice

Identify, analyze and document client business requirements

Document problem resolution, issues and other solutions and make them available for future reference

Provide weekly status reports throughout the project life cycle

Qualifications:

5+ years prior experience in implementation of product and solution designs

Experience in consulting with track record of client facing engagements

Strong analytical and problem-solving skills

Ability to work independently as well as within a goal-oriented project team

Ability to resolve complex technical issues and apply to business solutions

Excellent verbal, written, presentation and interpersonal skills