Product Manager

This is a remote position.

Our Company:

Frankly is a healthcare technology company that is making it easier for young adults to live

happier, healthier lives by providing them with behavioral health treatment. We have developed

an easy-to-use virtual platform for members to reach a licensed mental health professional with

a few simple steps.

This is the future of healthcare. No long wait lines. No complicated forms to fill. We can have

you see a mental health professional within a few clicks. We provide compassionate care

through our state-of-the-art, yet simple platform. Our system enables our members to spend

less time on scheduling appointments and more time connecting with their people who can

help.

We collect data and use AI to help inform treatment and guide our patients to better health

outcomes. We are a mission driven company that is backed by science, technology, and of

course, an amazing people-driven team.

Our mission:

Simple, affordable mental healthcare within minutes. We aim to help young adults who live busy

lives and need fast and effective help.

Who we are looking for:

A visionary and ambitious thinker who can empathize with users and advocate on their behalf to

deliver an amazing product experience. This product manager role is for someone who can

produce effective and creative solutions, but also has technical and operational acumen. They

should also be a top-tier communicator who is able to translate between business and technical

needs and able to align stakeholders effectively. You should possess a proven track record of

successful product and feature launches.

The ideal candidate understands both ideation and execution. They are willing to tackle

challenges head-on; comfortable with rolling up their sleeves to do whatever it takes to make

sure users have a smooth, effortless journey throughout the product lifecycle. Must be in the

New York City area (or willing to relocate).

Responsibilities:

Own the end-to-end strategy and feature development while partnering cross functionally to design, execute, and deliver a best-in-class experience using market data,

good design, customer feedback, in-app data, strategy, and intuition

The product manager will report to the CEO, while working closely with the other

members of Product (currently two amazing people)

Demonstrate a mix of intelligence, integrity, domain knowledge, verbal agility, and

diplomacy which allows you to rapidly earn the trust of the organization

Own the delivery of OKRs, define KPIs and their drivers, while meeting SLAs

Build business cases and measure the impact of your product innovation with powerful

analytics tools.

A/B test iterations of products and features

Monitor insights to optimize the product experience by creating a feedback loop that

reiterates the product on a continuous basis. The product manager, with our insights and

design partners, will be deeply attuned with evolving customer perceptions of the

product, risks and opportunities, and needs of our customers.

Develop the vision for our products, working with the executive team and senior product

& engineering leadership to help define product, design & brand strategy.

Requirements

Qualifications:

Passion for improving access to mental health

Bachelor s Degree (preferably in a technical field); or equivalent work experience

Strong preference for experience building patient consumer facing products in

experience in healthcare, technology and/or a high growth startup.

Strong leadership skills

Excellent stakeholder management skills

Excellent product sense: understanding what makes a product or experience better and

what makes it great

We d like to hear from you if you have the following:

Understanding of aesthetics and the role of visuals to stimulate customer engagement

Ability to be both a creative thinker and to execute on those ideas.

Outstanding written and verbal communication skills: great memos and presentations

are extremely important you will write and speak a lot!

Experience and capability of growing and building teams starting from zero to deliver

product and business value quickly

Capability of building product roadmaps using an analytical approach such as NPV (Net

Present Value) and COD (Cost of Delay)

Ability to effectively marketing solutions to success with an eye on key adoption metrics

and outcomes

Experience motivating and empowering members, healthcare professionals, and

business partners by implementing a constant feedback framework to power new

product initiatives

Not necessary but helpful bonus points for exposure and/or experience with agile methodology

and our stack:

Backend: GitHub, Node/Express, MongoDB and Typescript, Stripe

Frontend: React, WordPress, TypeScript, Sass

Product Tools: Heap, Jira, Figma, LaunchDarkly, Iterable, Slack

Benefits

Benefits:

Competitive Salary

Healthcare plans

Flexible Hours

401K

Student loan assistance

What makes this job amazing:

You ll be helping millions of young adult lead healthier and happier lives every day

You ll experience huge learning & professional growth opportunities

Frankly is there for you and to see your role grow in this company. We ll cover the cost

of travel, courses, and conferences.

You ll become part of our transparent, high-performing, and close-knit team

For those who value and excel in transparent, high-intensity, and high-impact

environments, there is significant opportunity for advancement.

Qualifications: Passion for improving access to mental health Bachelor s Degree (preferably in a technical field); or equivalent work experience Strong preference for experience building patient consumer facing products in experience in healthcare, technology and/or a high growth startup. Strong leadership skills Excellent stakeholder management skills Excellent product sense: understanding what makes a product or experience better and what makes it great We d like to hear from you if you have the following: Understanding of aesthetics and the role of visuals to stimulate customer engagement Ability to be both a creative thinker and to execute on those ideas. Outstanding written and verbal communication skills: great memos and presentations are extremely important you will write and speak a lot! Experience and capability of growing and building teams starting from zero to deliver product and business value quickly Capability of building product roadmaps using an analytical approach such as NPV (Net Present Value) and COD (Cost of Delay) Ability to effectively marketing solutions to success with an eye on key adoption metrics and outcomes Experience motivating and empowering members, healthcare professionals, and business partners by implementing a constant feedback framework to power new product initiatives Not necessary but helpful bonus points for exposure and/or experience with agile methodology and our stack: Backend: GitHub, Node/Express, MongoDB and Typescript, Stripe Frontend: React, WordPress, TypeScript, Sass Product Tools: Heap, Jira, Figma, LaunchDarkly, Iterable, Slack