Director of Account Management APAC

Workplace Options is the world s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Description:

WPO is actively looking for a Director of Account Management, APAC to support the Account Management teams in China, Singapore, India and Australia. This role will be based in our Singapore office and will be a hybrid working position. This role will report directly to the Chief Customer Officer and is responsible for the management of a team of Account Managers and Senior Account Managers in the region. The position requires a proactive approach with the ability to deliver effective supervisory people management outcomes, setting team objectives, delivery of team business targets, coaching and training staff, assisting team members with their client accounts on a day-to-day basis, acting as a lead representative for the business with clients, and, where appropriate, maintain a small number of assigned client accounts.

Additionally, the role involves supporting the CCO, the global Account Management team, and other WPO Departments, in order to work towards the achievement of business objectives.

The role will also require the leadership/ownership of some key global account management initiatives as agreed with the CCO.

Position Responsibilities:

• Responsible for the management and support of a team of Account Managers and Senior Account Managers. This includes onboarding, performance management, setting staff objectives, coaching, and mentoring. Resource planning will also form part of the role in consultation with the Chief Customer Officer, Global Account Management
  
• Actively assisting team members with the development of their new and existing accounts on a day-to-day basis.
  
• Acting as a lead representative for the business in developing client business relationships, including attending client meetings, assisting with business up-sales, client renewals and working with Business Development to secure new business opportunities. In conducting these duties, the Director will liaise closely with the Chief Customer Officer.
  
• Responsibility for the delivery of agreed business performance outcomes, business planning objectives, as well as key deliverables in client account management. This includes monitoring and reporting on agreed team revenue targets, reviewing and allocating team portfolios, analysis of team performance, recommendations on business improvements, and achieving agreed business objectives.
  
• Develop strong Premier / Strategic client relationships, in order to deliver excellent Customer Memorable Experiences.
  
• Undertake and support team with regards to planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity.
  
• Represent WPO at external company events
  
• Participate in adhoc projects and assignments on behalf of the department and company.
  
• The VP/Director of Account Management will also be expected to manage a small portfolio of accounts as agreed upon with the CCO.
  
  

Core Competencies:

• Excellent people management and business management skills.
  
• In-depth knowledge of WPO s products and Asia EAP/Wellness markets.
  
• Strong Leadership skills.
  
• Ability to build strong business relationships.
  
• Skills and experience in business development
  
• Excellent communication skills.
  
• Ability to deal with the requirements of multiple stakeholders both internally and externally.
  
• Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines and the ability to deal with change.
  
• Proven project management skills.
  

Requirements

• Singapore Citizen or Permanent Resident.
  
• Bachelor s Degree/equivalent in management, business or related field required. In addition, a clinical or psychology background would be a bonus.
  
• At least 8 years Account Management Experience.
  
• Demonstrated experience in a management role combining both people management and business management experience and responsibility in a commercial setting is required.
  
• Experience in account management roles, working with business to business, and or 3^rd party intermediary client relationships, is preferred.
  
• Additional experience in account management dealing with global clients would also be an advantage.