Network Voice Lead

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Good overall understanding of Network Cisco data and Cisco contact center voice
• Experience on transition, estimation, customer interaction
• Experience in administering and troubleshooting Cisco CUCM, CUC & other Cisco Voice Services
• Must have skill to articulate the overall design to the customer IT and the business team
• Hands On Experience to setup the new Contact Center (UCCE/PCCE), ICM Scripting, Call Flow Changes & schedule holiday
• 10+ years of experience with Network and Information Security related technology experience
• In-depth knowledge of Firewalls, IPS/IDS, Cisco ISE, ASA, Firepower and Palo Alto Firewalls
• In-depth knowledge in LAN, WAN and supporting networking technologies
• Expertise in different VPN technologies including site-to-site and remote access VPNs
• Hands on experience with Audit for Firewalls configurations and ACLs
• Monitor and take appropriate action from network alerts generated from tools.
• Experience using firewall security orchestration and automation tools
• Ability to convert and review firewall policies
• Conducting network forensics and network log analysis
• Security. Strong knowledge in security fundamentals: authentication/authorization frameworks (e.g., SSO, SAML, Oauth), secure transport (e.g., SSL, TLS), identity management (e.g., certificates, PKI)
• Firewall policies
• Application identification issues [App-ID]
• Logging and Monitoring
• Understands industry standards such as PCI DSS, PA DSS, PCI PTS, etc. and technologies used to collect, Experience with configuring next gen firewalls from Palo Alto, VMware NSX and Cisco
• Cisco ISE experience
• Be able to perform changes on multiple security platforms in organized manner
• Monitor all security related alerts from various security platforms and technologies and take appropriate actions

Good-to-Have

• Certifications like CCIE - Security, CCIE Wireless, PCNSE

SN

Responsibility of / Expectations from the Role

1

Transition and regular Operations Support at Level 3

2

Strive for looking best practices in industry, analyses existing environment and propose remediation plans.