Team Manager (Telesales insurance)
Posted on :
15-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1757615
Roles & Responsibilities:
-
- Lead and manage telesales team.
- Team recruitment at TL/agent level.
- Attrition levels to be intact industry & organization rules.
- Attend team huddles conducted by TL's.
- Do monthly and bi weekly reviews with TL's.
- Audit reviews done by TL's for their agents.
- Liaising with mortgage sales team for data.
- Data analysis and penetration ownership.
- Ensure the team to be productive.
- Should listen to random calls & advice on process/product improvements.
- Should initiate PIP's and focus on NPE's in line with the processes laid down.
- Ensure no pending actions on dialer & all leads to be addressed on timely manner.
- Handle escalations efficiently inter or intra departmental.
Skills :
Employment Type
Full Time
Company Industry
Key Skills
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