French Live Expert

Looking for an exciting and challenging opportunity in a young international and dynamic environment? Do you love talking to people? Then this is the job for you! For one of the biggest names in Tech we are looking for an Live Expert.

An exciting opportunity to join an innovative project for a global tech brand delivering world class customer service and sales support through a video call service.

There are three primary parts to the role. First is to provide an in-store video shopping experience for you to respond to, influence and convert customer s sales enquiries whilst delivering an outstanding level of customer service on a one-way video call.

The second part is to participate in video content for the client by presenting on live events and pre-recorded videos. You will have input into scriptwriting, translating and brainstorming on content to be created to set the direction of the project.

Finally, you will also be required to provide support for the call centre where needed by taking inbound calls and supporting with administrative tasks.

You will have a positive personality and comfortable being on camera and the face of the brand.

With over 100 products in our customised showroom, you will have a passion for technology and be self-motivated to maintain an expert level of product knowledge. You embrace change and the diverse nature of the role, willing to support in all aspects of the project.

Main Duties and Areas of Responsibility:

• Answer sales queries and demonstrate products on a video call

• Maintain an expert understanding of products

• Supporting with content creation by giving input in ideas and assist with script writing

• Upkeep and merchandising of the demo centre

• Multi-channel support with chat and other tools.

Person Specification:

• Comfortable on camera

• Drive to deliver excellent customer service

• Target driven to achieve sales

• Passion for technology

Competencies:

• Native speaker for your market + fluent English required

• Works collaboratively within the team to drive the project forward

• Considers the customer to deliver excellent service

• Communicates effectively

• Makes the right decisions and solves problems

• Goal orientated to achieve targets

What can you expect?

• Full paid training, covering all product knowledge necessary

• Development plans

• The opportunity to work with a renowned client and a fantastic team

Location

Barcelona (Spain)