Remote 2nd Level Technical Support (German Speaker)

You have a big interest in IT and technical support? You have a native level of German fluent level of English? You want to be part of a dynamic international team? Then we have a perfect match for you as 2nd Level Technical Support.

What's in it for you?

• Salary based on level of experience + additional benefits (private health insurance, meal vouchers, English class )
• International and multicultural environment in Barcelona, with flat hierarchy and proximity
• The benefits of working for a medium-small company while being part of an international group
• Possibility of working fully remotely as long as you're a resident of Portugal or Spain
• Start date: ASAP

Your Future Company: A multicultural company specialized in providing IT services and products working with more than hundreds of thousands of clients worldwide needs your skills and talent. Their aim is to offer the best quality IT products and management service for the online presence of their clients and they are looking for new team members with the same mission to join them.

Tasks

Your responsibilities and impact working as 2nd Level Technical Support Switzerland will be:

• Technical assistance the through the ticketing system, telephone contact with customers on technical matters
• Alignment with Product Unit for complex assists that cannot be solved from the second level
• Updating procedure and internal support documentation
• Escalating customer requests to the manager when necessary

Requirements

Skills, experiences and interests you need to succeed in this role:

• You have a native level of German and a fluent level of English
• You have knowledge of WordPress and other CMS with demonstrable support experience
• You have knowledge of PHP and MySQL, HTML
• You have previous experience with website design and set
• You have knowledge of main web protocols and DNS systems
• You are a team player and service-oriented