Quality Trainer

Job Purpose:

• To develop, document and conduct training on social media tool
• To develop, document and conduct training on social media monitoring processes
• To take initiatives in the field of training in social media monitoring space

Responsibilities

• Create training modules in social media monitoring tool
• Create training modules for the social media processes new/ existing
• Create test papers for the team member related to above mentioned space
• Conduct training for the social media monitoring tool and processes for new hires and refresher training for existing team
• Develop and conduct other initiatives related to Social / New Media monitoring
• Update yourself on the most recent developments and new tools to enhance teams knowledge

Work experience

• 2-3 years of experience as Trainer preferable in a KPO / BPO or in service industry.
• Extremely proficient with communication tools (PowerPoint, word) and able to pick up tools quickly
• Excellent English communications skills both orally and written
• Good understanding of participatory methods in learning and strong facilitation skills
• Organized, structured and good in planning own work
• Strong analytical/and problem solving skills
• Demonstrable commitment to team work
• Social Media knowledge will be preferable

Education qualification

• Candidate must be a Graduate
• Any diploma in training will be preferred

Willing to work in shifts and flexible hours at crucial times. No night shifts