Desk Side Services

Key Skills

Essential

Provide desk side support to departments .

Responsible for end user hardware/software installation, trouble-shooting and maintenance

Responsible for end user hardware/software procurement, inventory and allocation management

Responsible for coordination with other service teams for incident resolution and request provisioning

2^nd3^rd line desktop support experience

Outstanding customer service

Outstanding presentation & communication

Fault analysis for Microsoft Office Suite 2007/2010

2^nd line fault analysis and experience of Outlook 2003/2007/2010

Blackberry Support

Experience providing remote fault analysis, via verbal communication and IT remote control tools.

Active Directory user account administration experience.

Desirable

• Bachelor degree in Computer Science, Information Systems or related disciplines
• At least 3 years of solid experience in IT support is required
• Strong technical skill in Microsoft products, Lotus Notes, Blackberry
• Good team player with strong interpersonal skills are desired qualities
• Good communication skills in both verbal and written English and Cantonese are mandatory (Mandarin is preferred)
• Flexible to cope with working shifts and occasional weekend work