Solution Architect

Expertise/Role

OSS, Telecom, Inventory/ Assurance/Orchestration

Requirement to solution

Understanding of other vendor ecosystem

Deep understanding of the product

Salary: Open

Your primary activities will include:

• Provide weekly reports and metrics to the Project Management Office (PMO) and Regional Delivery Director including the overall status and health of the projects within the region
• Transition project delivery from the Sales team and assume responsibility for the project and aid the Program Manager/Project Manager deliver the solution on time and on budget
• Provide thought leadership and guidance on resolving complex implementation and solution issues
• Provide thought leadership and guidance on issues, action items, assumptions, questions, requirements, and items requiring follow up
• Review and approve Customer's Methods design and development solution documents, internal and external test strategies, plans and scripts
• Educate teams on solutions, best practices, new solutions, competitors, and industry trends
• Educate teams on the implementation best practices for Customer's products and solution offerings
• Demonstrate advanced subject matter knowledge for Product(s) and continuously develop depth and breadth skills across entire Customer's footprint
• Play a key leadership role in developing consulting and application skills
• Provide thought leadership and expertise on best practices and use/implementation of Customer's Solutions
• Contribute as an individual, a team member and a team leader
• Advocate improvements in practice efficiency, services, and processes
• Conduct customer workshops and design sessions and create resulting technical architecture and design specifications that will drive the entire solution to success, while maintaining a view of scope, timeline, and budget
• Manage multiple customer engagements, able to dive into the lower levels and recognize and address issues before they become critical
• Navigate complex client relationships and implementation challenges successfully
• Identify and mitigate implementation risks through best technical practices for Customer's products.
• Provide critical application configuration knowledge or extensive business process expertise across a range of Customer's solutions
• Demonstrate advanced subject matter knowledge for Product(s) within the defined Practice responsibility
• Provide thought leadership and best or common practices on business process or solution design
• Support configuration design sessions by providing expertise and experience
• Articulate options, risks and benefits during business process and design reviews
• Use advanced level troubleshooting skills for resolving issues
• Support advanced solution design and configuration activities.
• Maintain a detailed understanding of the Customer's product offerings and industry solutions
• Manage internal project tasks and activities

Required Qualifications:

• Demonstrated expert knowledge of the telecoms OSS domain
• Deep understanding of Telecom Network design and architectures
• Broad end to end view across OSS and BSS technologies and ecosystems including associated technologies such as service assurance/analytics, SDN/NFV and cloud infrastructure, service orchestration & OSS automation, mediation, billing & charging, IoT and service exposure.
• Deep understanding of Inventory Management, Discovery, Activation, Performance, Fault and Network Device
• Understanding of the Telco OSS ecosystem
• Configuration processes from a functional and technical perspective.
• Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet, IP, etc)
• A bachelor's degree in computer science, management information systems, engineering or a related field is necessary for this position
• 10+ years overall experience in functional and/or technical lead role
• 10+ years of communications related industry(s) operational experience and/or implementing OSS projects within those markets.
• 7+ years leading large global large complex projects and project teams
• 7+ years managing distributed teams, conducting staff reviews and developing career plans
• 7+ years in the role of hands-on Solution Architecture in the telco OSS and/or BSS areas
• Ability to communicate effectively
• Project management experience (desired)
• Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met
• Ability to travel as required

Desired Skills:

Perceived as expert and visionary in product area by internal organization as well as clients

Possess Customer's Product technology knowledge as well as industry and business process knowledge: Telecommunications, Broadband, Communications, planning, pricing, etc.

Possess specific experience in implementing Customer's solutions and systems integrations

Independent judgment and complex problem-solving skills

Understand applied business practices in more than one of the following: Telecommunications, Broadband, Communications.

Possess ability to build rapport with team members and clients

Possess very detailed written and oral communication skills

Possess superior time management skills

Flexible & leads change

Strong verbal presentation and written communication skills

Ability to identify and proactively solve problems

Demonstrated time management skills

Flexible & easily adapts to change