Tech Support Specialist

Hello!

At Factorial we're looking for a new Tech Support Specialist to help us boost the company to the next level in the Product success team.

Ready to be part of the challenge?

The Role:

We are looking for our next Tech Support Integration Specialist who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and good organization skills.

What will you be doing:

• Troubleshooting and testing technical issues for our clients
• Providing timely and accurate answers to our customers
• Creating bug reports of issues that you reproduced for the Developers

Your Profile

You have +2 years of experience with:

• Fantastic problem-solving skills, especially with complex technical problems

• Customer orientation and excellent communication skills in English (Italian and Portuguese would be a plus)

• Knowledge in APIs (REST and Postman) and experience troubleshooting calls

• Skilled at explaining technical problems and issues to the developers

• Experience with ticketing system (Clickup and Hubspot preferred)

• Ability to work under pressure and adapt to a fast-changing environment.

• Appreciates challenging situations.

Perks of being part of our team

1. Healthy life with a free physiotherapist in the office, Gympass
2. Language classes with Yolk Academy & Factorial Language exchange
3. Syra and Nora Real Food discounts
4. Breakfast in the office, organic fruit and free caffeine and theine
5. Flexible schedules , pet Friendly and no dress code!

Is this you ?! Come rock the world with us!

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions.Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +800 people in Barcelona, Brazil, Mexico, and EEUU offices.

Do you want to know more about us? We've won awards and received outstanding customer feedback since day one. It has closed over 120M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).