Sr network Engineer

• This is a hands-on technical role:
• Provide tier-3 (expert level) operational support for Cisco Wireless, Arista Wireless, Wireless LAN Controllers, Cloud Controllers to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis
• Independently own the Wireless Network Infrastructure support solving complex issues and suggest design modifications as appropriate.

• Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Wireless Network platforms.
• Perform monitoring and maintenance of overall environment working with experienced team members.
• Perform change controls. Update process documentation and team portals
• Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Automate operational tasks to make processes simpler and more robust.
• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

• Refresh heat-maps and operations plans for campus networks, and all WLAN, LAN connectivity
• Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance
• Provide an effective Wireless network capacity plan
• Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

Additional Responsibilities Include:

• Oversees the management of service level agreements (SLAs) with vendors and service providers
• Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
• Serves as the senior-level escalation point for network operations to resolve critical incidents
• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drive vendor governance
• Provides leadership, management, direction, and technical oversight for the network operations department

Required Qualifications and Experience:

• Bachelor's degree, or related qualification
• Certifications is a must (CCNA Wireless, CCNP Wireless, CCIE Wireless)
• Minimum 12+ years of working in a Wireless Network / Telecommunications role, with expert level experience with Wi-Fi technologies
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions
• Hand on Experience of working on Cisco, Arista and Aruba Wireless Technologies
• Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers
• Experience of conducting Wireless Site Surveys
• Experience of working on Wireless Standards 802.11 (a,b,dg,n,x), WIFI6
• Experience with technologies such as: Cisco/Arista / Aruba Fabric Path.
• Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
• Strong understanding of application communication methodologies.
• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
• High level of confidence and competence communicating on bridges.
• Solid background in vendor management to drive incident resolution.
• Experience with monitoring tools and strategies.
• Execute and analyze packet captures using Wireshark and other related technologies.
• Perform or participate in complex maintenance or deployment activities.
• Create or modify documentation in response to new events and learnings.
• Routinely provide constructive feedback for improvement opportunities
• Ability to coordinate and direct activities across multiple teams
• Excellent customer focus and engagement skills
• Ability to develop solutions within a complex operational environment
• Excellent verbal and written communications skills
• Advanced knowledge of technical/business environment and problem determination strategies
• Develops and maintains standard operating procedure manual and processes used by the team