IP Engineer

Role Specific Responsibilities:

• Works with customers along with appropriate internal and external resources (e.g. Cisco

account teams, partners) on the strategy/deployment/optimization of Cisco services and

solutions

• Takes responsibility of task/project implementation for assigned customer engagements
• Captures and contributes to new implementation techniques and methodologies utilized in

customer delivery and shares lessons learned with the broader team

• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low
• Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems and

compatibility issues

• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products

and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital

signatures).

• Acts as an initial focal point for problem resolution for assigned customer engagements.
• Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers
• Provides input to Sales team on technology solutions for customers

Complexity:

• Works on moderately complex problems and considers relative value of several alternativesolutions to potential issues before confirming a final decision as to the path forward