Customer Care Agent (Business Travel) With Native Level Of German

Do you have the travel bug? Do you thrive on delivering great customer experiences? Are you ready for a new challenge in one of the fastest-growing Startups in Business Travel Europe-wide? Then this is your job!

Our client is multinational start-up that launched in 2015 managing business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europe-wide. Due to success and expansion, they are currently looking for experienced Customer Care Agents with passion for traveling and willing to deliver high-touch customer care to join their multinational team in the city center of Barcelona.

Tasks

• Support B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!

Requirements

Key Languages

• Native level of German
• Full professional level of English

Core Skills/experience

• Previous customer service experience is required (ideally in fast-paced environments)
• You LOVE Travel!
• Proven experience going above and beyond to provide an amazing service to help customers
• Independent and autonomous
• Good prioritization and focus skills
• Empathy - understand what our customers need
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to get and give constructive feedback

Benefits

• Competitive compensation including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as private healthcare or gym allowance depending on your location
• "Flexible compensation plan" to help you diversify and increase the net salary
• Flexibility to work from home most of the time with core hours
• Unforgettable company events including to travel to one of our hubs
• Mental health support tool for your wellbeing
• Exponential growth opportunities

Our recruitment process?

• Step 1: Interview with one of our Recruiters to get to know you better
• Step 2: Interview with our client's Talent Acquisition team
• Step 3: Interview with the Team Leader
• Step 4: Interview with one of the Managers