About us

Ground Control creates and maintains external spaces that are safe and enjoyable for all. We offer services such as grounds maintenance, landscape construction, arboriculture, winter maintenance, electric vehicle ChargePoint installation, and much more, to commercial properties across the UK.

In 2019 we were awarded The Sunday Times Top Track 250 , the LSE Group s 1000 Companies to Inspire Britain and the British Association of Landscape Industries prestigious Grand Award for the Children s Garden at the Royal Botanic Gardens, Kew.

We put people at the centre of everything we do, and we embrace innovation and technology to be sustainable leaders in our industry. We could not have achieved these accolades without our technology team and the 90+ bespoke, SaaS and off-the-shelf software products we use.

Our vision is that by 2025 our technology platforms will support a happy workforce of more than 10,000; we will have planted over 1,000,000 trees; installed more than 10,000 EV chargers; and, through our environmental initiatives and Evergreen Fund, we will have contributed to the UK becoming a carbon neutral country by 2050.

The role

We are seeking an experienced IT Support Manager to lead our IT Service Desk and IT Support Teams to help deliver outstanding customer service to the business.

At Ground Control we have over 3000 internal and external IT customers using a wide range of IT services that we support.

Your primary objective will be to manage the 1^st, 2^nd, and 3^rd line support teams, to ensure the satisfactory resolution of incidents and service requests from our customers.

You will work closely with your colleagues to continuously improve the IT Service Management function to help fine-tune the service we deliver to the business.

We are an equal opportunities employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About you

• You have an in-depth knowledge of IT support functions, with at least 3 years of experience managing an IT service desk or IT support team.
• You have strong technical and problems solving skills, enabling you to be a point of escalation for complex issues. Ideally, you would have worked as 3^rd line application support.
• You have excellent customer service and communication skills.
• You are a leader, who fosters team working and demonstrates excellent people management skills.
• You have studied IT service management best practices with qualifications in ITIL/COBIT

Why you will love us

• Competitive benefits include a bonus twice a year (May & Nov), free gym including classes, holiday purchase scheme, share options and life insurance.
• We operate a flexible working policy: Even when the current restrictions are lifted, we can accommodate a mix of home vs. office working.
• You will have a lot of responsibility and own your projects.
• Work with some other excellent, like-minded experts.
• Within an open, friendly, and constructive culture.

Join us!