Equinix Singapore - ....
Equinix Singapore - Digital Sales Support Associate / Field Sales Support Associate
Posted on :
01-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Pre-Sales Administration and Transactions Coordination
- Coordinates all pre-sales activity for small- and medium-size customers
- Collects complete and correct data upfront
- Validates data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Management guidelines
- Oversees quote approval process
- Assists with New Customer set up
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized case load range
- Works on small projects in addition to everyday role
Customer Engagement
- Follows up with customer on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with customer questions via email or phone
- Assists with gathering preliminary QBR info
Complex Deal Support
- Project manages single country, large, complex deals
- Manages all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based on fall out report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy adoption and reinforcement
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher trainings to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team
- 1+ years experience preferred
- Bachelor's degree preferred
Employment Type
Full Time
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