Bilingual Spanish Quality Manager

QUALITY MANAGER - Bilingual Spanish

PRIMARY JOB FUNCTIONS/DUTIES: Manage and coach a team of associates to meet departmental goals in Quality, Service, Cost and Safety. Accountable for engaging their team during a shift to maintain the highest levels of safety, quality, attendance, and performance. Most show strong hands on leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Quality Manager will ensure that daily departmental goals are to achieve established objectives in Safety, Service, Quality, and Cost.

DUTIES AND RESPONSIBILITIES

• Understand and convey Key Performance Indicators (KPI), as well as understanding the downstream consequences of missed KPIs


• Communicate effectively, professionally, and confidently with areas of Production, DCs and Hubs, Care Centers, and Merchants


• Understand the QA processes for the factory and establish a rapport with the production team and line staff


• Oversee the execution of daily furniture in-line and final inspections in accordance with SOP's.


• Reference required control samples or documents (PDS- Product Data Sheet or weekly production schedule) as required


• Use Microsoft Office programs to create reports, analyze and generate communications to management


• Support the Operations Manager with determining staffing levels for departmental functions


• Promote safety awareness and cultivate the safety culture throughout the company. Ensure the maintaining of a clean and safe work environment; communicate safety topics and conduct safety audits


• Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime


• Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and assign and transfer associates around by skillset to balance the flow if necessary


• Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels


• Adopt and endorse continuous improvement concepts where applicable


• Assist in root cause analysis on issues pertaining to safety, service, quality, cost


• Develop and implement solutions to address workflow and efficiency issues, basic time studies and line balancing


• Coordinate projects and associated timelines

MINIMUM QUALIFICATIONS:

• Bachelors degree or 3-5 years of relevant work experience (quality manager, lead, inspector, etc.)


• Bilingual Spanish


• Understand furniture quality control processes and systems


• Strong management or leadership background


• Working knowledge of all operations through production: Fabric Inspection, Cutting, Sewing, Upholstery, Packing, Product Development


• Able to read and understand engineering drawings, sewing notes, and work instructions.


• Effective verbal and written communication skills


• Excellent analytical skills and leadership capabilities including ability to train QA inspectors and drive the performance of leads


• Strong eyesight (can use corrective lenses) to distinguish imperfections


• Must be a team player, have initiative, work under high pressure, and solve complex issues


• Systems savviness, with proven experience interacting with relevant systems and adopting a data-driven approach


• Experience with Microsoft Office Suite, especially Excel


• Excellent verbal and written communication skills


• Ability to lead from the frontlines and be hands on (job has very little desk time)

PREFERRED QUALIFICATIONS:

• Bachelors or Masters Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related.


• 6+ years of work experience in high volume distribution or manufacturing environment


• Lean/Six Sigma Experience a plus