Learning and Development Program Manager

Learning and Development Program Manager
Job Type: Full time
Location: Manila
Department: Digital Learning and Enablement

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australias largest outsourcer to the Philippines.

We have 15-years experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interactiongiving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

Were a $1.5 billion company thats growing at 30+% annually and were expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.

Acquire BPO is currently looking for Learning and Development Program Manager to support us, RingCentral:
We have an exciting opportunity for a Learning and Development Program Manager! This role will be accountable to craft and implement learning and development programs that will target specific priority groups in the Manila organization. This role is suited for someone with strengths in strategy and execution who will roll up their sleeves and serve as a change agent as we evolve our purpose-led culture.

Responsibilities:

Design, develop, and implement career development solutions, frameworks, programs, and initiatives.

Draft and propose the necessary budget and operating plans. Create supporting processes, tools, training, and communication plans needed to successfully execute our talent strategy.

Facilitate scheduled and ad hoc learning and development classes to a wide variety of audiences including senior leaders.

Act as a learning consultant to our business leaders. Make recommendations on appropriate interventions not limited to training experiences.

Have a clear point of view of the relationship between all areas within talent management and talent development, particularly career progression, performance and potential, succession, and readiness/development.

Partner with IT, individual business units and various groups within the global organization to build out the infrastructure, systems, and tools to support the global frameworks, programs, and initiatives.

Lead/facilitate global project meetings and training sessions.

Trainsupported by either formal certification programs or TTT sessionstalent development programs virtually and/or in-person for a global leadership audience.

Build training materials/courses to an intermediate level of proficiency. Keep abreast of the latest trends in this space.

Evaluate and report on the success of talent management/development programs.

Desired Qualifications:

Proven expertise in designing and implementing global career progression/development and talent/succession management frameworks, programs and initiative, and the accompanying operating plans, budgets, training and tool, infrastructure, processes, and communication and change plans.

5-7 years hands-on project and program management experience coordinating multiple, large-scale initiatives simultaneously in a fast-paced corporate setting. Effective at planning, resource allocation, and coordination of people and resources.

Proven leadership skills and ability to influence without authority; proficient negotiator who brings others of disparate points of view together to produce win-win-win outcomes.

Proven effectiveness in group facilitation, questioning, and presentation skills with global audiences. Advanced coaching skills.

Ability to interact and collaborate effectively with individuals at all levels of the organization; develops constructive and coordinated working relationships, maintaining them over time.

Results-oriented: possess a bias for action; has an excellent track record to work under minimal supervision with minimal formal processes/structures, follow general guidance, set priorities, and make sound decisions.

Ability to translate problems into concrete tangible processes and actions; designs new applications, ideas, relationships, systems, processes, or products; draws upon flair and the artistic.

Bachelors degree in OD, Communications, Education, Training, or related field required.

What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

Flexible work arrangement (Hyrbid Set Up)

Comprehensive HMO package (medical and dental)

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit (link removed).ph.

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