JOB DESCRIPTION (1 - 2 year contract)

• Provide front-line support for all IT requests and issues.


• Document, track and monitor incident tickets to ensure timely resolution.


• Provide problem determination and support to specific systems using documented procedures and available tools.


• Support call-initiated workflow through IT, logging all customer questions, requests and problems and track status and work notes through to resolution.


• Ensure appropriate attention and escalation of customer problems by documenting the impact to the customer and assigning an appropriate priority and resolution target.


• Install, support and maintain POS hardware and software.


• Provide daily reporting of pending issues and high priority incidents.


• Create and update knowledge base articles.


• Assist in project implementations, testing and documentation.


• Monitor system notification alerts and take appropriate and timely action.

• Associate degree or equivalent business/industry training and experience required


• Minimum of 1 to 2 years experience in a technical support role required


• Must have flexibility to work varying scheduled shifts


• Experience in Oracle POS system or equivalent. Prefered.


• Experience with any of the following preferred: Windows 7, Windows 10, Office 365, SQL, Dell PC, Brother Printers and Fortinet Router/switch