IT Operations Manager

About Us

We're thinkers. We're problem solvers. We're innovators. We exist to provide engineering, environmental, and land surveying services to clients throughout South Dakota and the Midwest. For civil engineering; municipal infrastructure; water distribution, storage and treatment; wastewater collection and treatment; structural engineering; environmental compliance; site/land development; GIS; land surveying; and construction services, you can count on us to engineer a better community.

Come work at Banners Associates, one of the leading companies in our field in the metro area. We're proud of our 4.5 rating on Glassdoor from our employees. We're now hiring a seasoned Operations Manager to join our team. If you're excited to be part of a winning team, Banner Associates is a great company for you. This is the opportunity you've been looking for.

Job Responsibilities:

• Maintain the company’s local servers and networks.
• Provide encouraging and inspiring leadership in the company.
• Look after the security of the system by keeping a check on user authentication and authorization.
• Take care of the security of the data by keeping a check on the firewalls.
• Take care of the updates, installation, and configuration of the software and hardware.
• Inspect the performance of the system and give suggestions for improvement, if any.
• Make sure that all the issues raised by the engineers and technicians are resolved.
• Ensure that all the data handling, processing, and transferring operations adhere to the company’s guidelines as well as the legal guidelines.
• Help the stakeholders by supporting and guiding them via the help desk.
• Administer the budget and costs of the IT systems.
• Supervise the reporting, auditing, and planning operations.
• Manage the company’s contracts with vendors like password managers, telecommunication companies, etc.
• Ensure that all the legal documents are filed properly, satisfying all the legal needs and requirements.
• Encourage good business practices and develop strong IT operational policies.
• Work closely with the board of directors to determine the long-term and short-term goals.
• Evolve partnerships and alliances with different organizations.

Job Skills:

• Bachelor’s degree in IT Operation management or other related fields.
• Working experience in IT Operation Management or other related leadership roles.
• Good understanding of network administration systems and cloud computing.
• Working experience with system update, installation, and configuration.
• Ability to keep the workspace positive and safe.
• Extensive knowledge of data protection operations such as GDPR.
• Ability to deal with customer complaints.
• Good time management and problem-solving skills.
• Good verbal and written communication skills.
• Teamwork spirit as well as the ability to do the work individually according to the need of the situation.
• The capability of handling multiple tasks at one time and yet giving excellent results.
• A keen eye for the details of all the operations.