Customer Service Manager II - Smart Buildings / Automation - Aus

Client Service Manager
Smart Buildings Level I

Who designs your future? You
do.
Are you looking for a career
where you can showcase your technical aptitude and passion for problem solving
to ensure your customers can work in a comfortable, safe, and energy-efficient
environment? Then look to Siemens!

Join our team! Recognized by
Fortune as Worlds Most Admired Companies 2020

Our Culture:
At Siemens, we live and foster
an ownership culture, in which every employee takes personal responsibility for
our company's success. We trust and empower our leaders to act as owners,
direct their teams, and innovate to succeed. We communicate openly and honestly
to learn from our failures and celebrate our successes. We recognize individual
and team achievements frequently. We invest in our team members, offering a
wide variety of internal and external development opportunities.

What you will do for Siemens
Smart Infrastructure:
Our Smart Buildings help to
create efficient, safe, responsive, and responsible environments. Our aim isnt
just about improving buildings; its about creating perfect places that improve
peoples lives. This position manages a portfolio of service agreements and is
responsible for profit and loss. The right candidate will drive the delivery of
service agreements, ensuring financial performance and customer satisfaction by
working directly with the customer to develop trusted-advisor relationships and
recommend services and solutions.

Responsibilities:
Manage assigned service
agreement accounts, driving to a financial target and outstanding customer
satisfaction and retention.
Balance time between on-site
customer interactions and back-office responsibilities.
Develop account strategies to
achieve the customers business goals, leveraging the companys entire service
and product portfolio.
Develop service delivery
plans with the customer to provide service agreement scope of work.
Identify customer needs and
make prioritized recommendations for service agreement adds, upgrades, and
escalations.
Participate in the
development of a master schedule to deliver service for all customers in the
service area.
Lead quality assurance
activities that will support service agreement renewals.

Qualifications:
Associate degree from a
two-year college or technical school; Bachelors degree preferred
Experience in building technology industry;
2+ years preferred
(Automation specific)
Experience in demand side energy services or Certified Energy Manager preferred

(Fire specific) NICET Level 1
certification required; NICET Level II preferred
(Security specific) Physical
Security Professional ASIS certification preferred
Excellent organizational and
interpersonal skills
Familiarity or experience
with engineering HVAC, Building Automation, Fire Alarm, or Security systems
Proficient in Microsoft
Office and business software systems
Good verbal and written
communication skills in English
Qualified applicants must be
legally authorized for employment in the United States
Must be 21 years of age and
possess a valid driver's license with limited violations

Benefits:
Competitive salary based on
qualifications
Health, dental, and vision
plans with options
Matching 401(k)
Competitive paid time off plan,
holidays, and floating holidays
Paid parental leave
Company cell phone and laptop

Extensive product training
and professional career development
Education and tuition
reimbursement programs available
Overtime, on-call pay, and
company uniform and vehicle for eligible positions

Siemens is
an Equal Opportunity and Affirmative Action Employer encouraging diversity in
the workplace. All qualified applicants will receive consideration for
employment without regard to their race, creed, religion, ancestry, national
origin, sex, sexual orientation, gender identity, age, marital status, family
responsibilities, pregnancy, genetic information, domestic partner status,
disability, weight, height or AIDS/HIV status, protected veteran or military
status, other categories protected by federal, state, or local law, and
regardless of whether the qualified applicants are individuals with
disabilities.

#LI-MP1



Organization:
Smart Infrastructure

Company:
Siemens Industry, Inc.

Experience Level:
Mid-level Professional

Full / Part time:
Full-time



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


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