Network Operations Centre Manager

High Tech Genesis is looking for a Networks Operations Centre Manager, to lead the team monitoring products using hardware, software, and critical thinking to ensure rapid discovery and resolution.

Roles and responsibilities:
1. Provide analysis and reports of each Managed Services Customers, the services provided, and assets managed.
2. Manages the Network Operations Centre's email and ticket queue.
3. Participates in the identification, review, and implementation of new service offerings to new and existing customers.
4. Improves Network Operations Centre processes for Tiers 1 and 2 team, identifies, and implements cost savings opportunities where applicable.
5. Provides technical guidance and support to NOC team members.

Required skills and experience:
Minimum 5 years experience interfacing with customers as well as managing and resolving technical issues in a NOC environment
Strong knowledge of LAN/WAN, TCP/IP, Ethernet
Experience with Windows, UNIX/Linux, Active Directory
Knowledge of Database Management

Desired skills:
Experience with DVRs, IP video or other CCTV related solutions
Cisco Certified Network Associate (CCNA) certification or CompTIA Network+ and A+
Salesforce

Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).
Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.
Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.
Note 4: Please submit an MS Word version of your resume when applying for this position.
Note 5: Salary will be commensurate with experience.