Member Services Associate at Ascension St Vincent YMCA

POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Team Member maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Team Member responds to member and guest needs and promotes memberships and programs.

FLEXIBLE SCHEDULING WITHIN THE FOLLOWING SHIFTS:
Daytime: M-F 8A-4P
Evening: M-F 3P-9P
Up to 28 hours per week
**This position requires a minimum of two weekday shifts per week and a minimum two weekend shifts per month. Early morning openings, evenings, and weekend shifts may be included.

ESSENTIAL FUNCTIONS:
Adhere to policies related to boundaries with youth.
Complete required abuse risk management training.
Report suspicious or inappropriate behaviors and policy violations.
Follow mandated abuse reporting requirements.
Adhere to job specific abuse risk management responsibilities.
Ensure check-in procedures are followed.
Providing excellent customer service
Membership and program enrollment
Answering phone and assisting members with questions and concerns
Performing various clerical duties
Handle and resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
Building relationships with members as well as help members connect with one another.
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Help maintain cleanliness and organization of the lobby area.
Applies all YMCA policies dealing with member services.

QUALIFICATIONS:
CPR/AED, First Aid, Oxygen and Blood Borne Pathogen training required within 60 days of employment.
Child Abuse Prevention training required on/before first day of work.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service or other related experience.
Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
The noise level in the work environment is usually moderate.

Part-time positions at the YMCA of Southwestern Indiana offer great benefits including:
Family Membership to the YMCA
YMCA Program Discounts
10% YMCA Retirement Fund (after qualifying)