Global Operations Agent/Import-Export

JOB SUMMARY:
- To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS:
- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Quoting customers and overseas partners.
- Updating Special Tracking and Accounting Reports for Customers.
- Dispatching of shipments.
- Ensure dispatch is aware of any special instructions/cut offs.
- Interface with Customs Broker, Importer and Customer for Import Shipments.
- Booking of air shipments with Pilot Gateway teams.
- Confirming Known shipper via KSMS for air shipments.
- Booking ocean shipment with co-loader and ocean carriers.
- Label Air and Ocean Shipments.
- Process DG shipments including checklist.
- Filing of AES .
- Accurately complete entry of pickup/quote information into Navigator.
- Tracking and tracing of shipments.
- Communicating to internal/external customers and sales regarding issues.
- Update/notate tracking milestones.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Must research and respond to chargebacks and PN's timely.
- Billing: closing out of shipments timely.
- Including request of vendor invoices and selling rates.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations.
- Export specific:
- Must have DG certification to handle DG shipments.
- Must have knowledge of airline regulations i.e. oversize, banding.
- Import specific:
- Must have knowledge of POA, customs brokerage regulations, DO, ISF.
- Must have knowledge of working with air and ocean carriers.
- Other duties assigned deemed necessary by the Global Ops Supervisor.

JOB TITLE: Global Operations Agent ( 3 Needed)
ALTERNATE TITLE: Import/Export Agent

JOB Order #2788

Location: -Romulus-Michigan-48174

Pay Rate: $20 per hr.

Shift: 8am-4:30pm Mon-Fri