Business Analyst

Objectives of this role

To work with various Business units and Application Partners within the organization to gather requirements effectively

Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data

Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels

Perform, evaluate, and communicate thorough quality assurance at every stage of systems development

Determine and develop user requirements for reservation products, to ensure maximum usability

Work with Technical Teams to translate Business Requirements into Technical Requirements

Responsibilities

Partner with stakeholders across business units (ex: Sales Channels, Distribution, PMS, Loyalty etc.) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams

Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties

Author and update internal and external documentation, and formally initiate and deliver requirements and documentation

Conduct daily systems analytics to maximize effectiveness and troubleshoot problems

Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required skills and qualifications

Five or more years of experience in Business analytics and systems development

Exposure to Product Owner and Product Management capabilities

Experience in Hospitality Industry is a plus

Proven analytical abilities

Experience in generating process documentation and reports

Excellent communication skills, with an ability to translate data into actionable insights

Strong working knowledge in JIRA, Confluence, and other requirement management tools.

Strong working knowledge in Agile and SAFe methodologies

Proven ability to manage projects and user testing

Extensive experience with data visualization

High proficiency in technical writing