Advanced Windows Desktop Support 

Job Title: Advanced Windows Desktop Support

Location of role: Downers Grove, IL on-site and eventually 1 day work from home
HOURS: MONDAY-FRIDAY, 8:30 am 5:00 pm

Salary or Hourly range: $75k - $90k Depending on experience DOE

Key Points of the role:

4+ years of desktop support experience (advanced level) as well as expertise in Windows 10 and Office 365.

• Advanced knowledge in current and future Windows Desktop systems. (10,11)
• Basic knowledge of current and future Windows Server systems (2016, 2019. 2022).
• Basic knowledge of Networking (Routing, TCPIP, etc.).
• 4-5 years' experience in desktop support, and some server support.
• Prefer Windows Desktop or A+ certifications.

Essential Duties and Responsibilities:

• Provides users with help desk, VPN, and software support. Responds to needs and questions of users concerning their access of network resources. Trains users in use of equipment.
• Upgrades hardware and software components as required including client and server patch management.
• Develops and writes procedures for installation, use, and troubleshooting of hardware and software.
• Provides users with help desk, and network support. Responds to needs and questions of users concerning their access of network resources. Trains users in use of equipment.
• Sets up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Assembles and configures new PCs, network components, and associated services. Provides new PC builds.

If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.