Employer Active
- Create exceptional documentation in thTimes New Romanr guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.
- Understand available Enterprise APIs, document it for publishing to external partners/consumers development portals.
- Research, write, edit and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
- Publish weekly release notes to internal and external stakeholders with information on product updates, releases and fixes.
- Edit other writers' content and documentation for consistency and continuously update content with current information.
- Maintain tracking and ticketing system to ensure deadlines are met and client deliverables and received on time.
- Test products for issues, provide insight to resolving problems and ensure documentation is accurate and consistent.
- Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
What are we looking for?- Bachelor's degree or the equivalent in experience in English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, Teaching, Curriculum Development or Scientific Publication.
- Experience in technical writing.
- Strong communications skills, including written, verbal and presentation.
- Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
- Experiencing with coding languages, including [insert coding languages].
- Experience using API documentation.
- Experience with documentation publishing software.
- Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.
Full Time