Implementation Manager, Mid Market, Owners

Company DescriptionJob Description
We're looking for an Implementation Manager to create the foundation for long-lasting partnerships with our clients by helping them onboard and grow with Procore. In this role, you'll leverage a consultative approach to managingsoftware implementations, conducting trainings, and increasing product adoption. You'll play an instrumental role in developing roll-out strategies and executing the implementation and onboarding of new accounts. To be successful, you're innovative, persuasive, creative, and have a genuine curiosity aboutyour client's business. You're results-oriented, optimistic, possess a value-added mindset, and are proactive and adaptive to change.
While our Implementation team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.
This position is remote (US) with some travel required (5-10%) to visit client sites, attend industry events, travel to other Procore offices, and more!
What you'll do:
Take new clients and transformthem into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management
Provide the highest level of service and support to Procore's clients through diligent communication
Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face-to-face meetings
Collaborate with all levels of the Procore organization to develop best practices, connecting clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader
Complete immersion and mastery of Procore's product offerings, business model, services, emerging technologies, and Customer Success best practices
What we're looking for:
Tech industry sophomores looking for a new challenge:
Previously managed implementation of SaaS software platforms, including onboarding, training, and new client relationships
Understanding of complex web and mobile applications utilized for documentation management, project management, or similar
Construction or Commercial Real Estate pros looking to transition into a fast-paced software company:
Experience in project administration or management
Procore platform users (highly preferred, not required)
Must be technology evangelists and promoters of modernizing the Construction industryQualificationsAdditional Information
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About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitionsboth personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.