Director, Service Delivery

At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Director,youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.



What Youll be Doing


Looking for an opportunity to manage an overall client relationship with an iconic brand? Do you have a passion to motivate others? In this role, youll work closely with multiple clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. Youll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.


Youll report to the Executive Director. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.



During a Typical Day, Youll




Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met

Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information

Improve the key success metrics associated with goals. These include:


Forecasting accuracy

Revenue and margin goals

Client, customer, and Employee satisfaction scores

Call volume projections

Contractual bonus goals

Contractual client metric goals






What You Bring to the Role




Associate degree, technical school or equivalent work experience

Minimum 12years call center or sales management experience

Continuously promote a performance-driven culture and always work towards reaching for amazing

Consistently mentor and inspire others

Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

Customer focused mindset




What You Can Expect




Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you




About TTEC


Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


#mogul