Helpdesk Analyst
Posted on :
20-10-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1725959
Job Position: Helpdesk Analyst
Location: Frisco, TX
Duration: Full Time
Job Description
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
- Route problems to internal I.M. support staff.
- Administer and provide User Access and Exit controls.
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
- Training: Be willing to participate in on-the-job training designed to enhance skills and support capabilities.
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following
- Windows Operating systems - Windows XP/ 7 /10
- Remote desktop connectivity applications
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
Employment Type
Full Time
Key Skills
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