Customer Data Manager

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australias largest outsourcer to the Philippines.

We have 15-years experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interactiongiving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

Were a $1.5 billion company thats growing at 30+% annually and were expanding our Global Operations Team to make sure we stay ahead of the competition.

Acquire BPO is currently looking for Customer Data Manager to support us, RingCentral:
The Customer Data Manager role will be responsible for Customer Data Operations for the company. We are looking for someone with extensive experience developing and leading data governance strategies and that will be a key business partner for the Executive Leadership, Sales, Marketing and Support organizations with a niche focus on the customer data fidelity, sourcing, reporting and management within the varying data environments in RingCentral (ie: Hadoop, SFDC, Anaplan, Marketo, etc.).

Responsibilities:

Establish and maintain positive relationships cross-departmentally, to understand strategic priorities and find opportunities in delivering trusted data as needed

Define the data management vision and to ensure data is accurate, reliable, accessible, and secure

Drive the roll out of an enterprise-wide data governance platform, focusing on improvement of data quality through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture

Ensuring clear accountability for stewardship of customer, lead, contact, and opportunity data

Data prioritization and quality measures for control (orchestrated by data quality lead)

Support predictive and prescriptive data modeling in order to identify new business opportunities (ensuring the use of accurate data assets to support strategic growth in upsell and acquisitions)

Identify and implement processes to ensure critical data is understood. Ensure relevant information for data is documented and accessible.

Build document taxonomies and definitions to ensure unified data reporting and modeling

Lead Senior Management, and IT business and operations functions, to achieve objectives and resolve issues from Business and Functional areas data governance representatives


To succeed in this role you must have experience in:



Significant experience with quantitative and qualitative analysis, demand generation, modeling budgets, pipeline, forecast and ROI analysis

Ability to lead cross functional and executive strategy sessions

SFDC experience required, preferred additional experience with additional Marketing Technologies like LeanData, and Marketo

Experience working with offshore teams

Strong executive presence, communication, and problem-solving skills

Ideally BS/BA educated; MBA a plus, but not required

Proven capabilities of leadership, influencing others, including senior level executives, with limited direct control. Confident, credible, high integrity, authentic and dependable.

Demonstrated capabilities in collaborating with high level executives and leaders to align on solutions

Ability to tackle problems while being mindful of details

Desired Qualifications:

3+ years of experience in Sales Strategy & Planning and Sales Operations in SaaS industry


What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

Flexible work arrangement (Hybrid Setup)

Comprehensive HMO package (medical and dental)

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit (link removed).ph
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