IT ERP Support Analyst

This position plays a key role in the development, implementation, and maintenance of the on premise Syteline Enterprise Resource Planning (ERP) system. Must be technically skilled, hands-on with broad knowledge of I.T. systems to be able to support database, network, hardware, and desktop systems in a fast-paced manufacturing organization. Will also consider a recent college graduate that would be high energy and ambitious to pick up as much as the IT Manager can hand off. Essential Role/Responsibilities: Builds, tests, and maintains Syteline components to ensure the system is meeting business needs Stay on top of current Infor releases and updates and how they may affect the ERP customizations Assist in modifying various forms and reports within SL Set up user accounts, permissions, and passwords Assist with user training where it is needed within the organization Perform other duties as requested, directed, or assigned Works on complex ERP projects, develops efficient and effective processes and ensures the company's business and IT system requirements are met Comfortably discusses technical subjects with leadership and non-technical end users through direct communication and close interaction to troubleshoot, modify, test, and maintain business processes, applications, and systems. Documents processes or set of procedures for user instructions, standard operating procedures, technical archives, or audits Required Skills/Abilities: 1-2 years hands-on experience with the development, implementation, training, administration, and maintenance of Syteline ERP preferably Syteline v9.0 and v10.x is a plus. Knowledge and understanding of Syteline database schema, IDO functionality, Mongoose development, report development, and Syteline system operations. Experience with Syteline/CSI Modules for Infor's AP/AR, General Ledger, Fixed Assets, Inventory, Costing, CRM, Customer Orders, Multi-State Configuration, Production Management, Inventory, Engineering, Shipping/Logistics, APS, Data Collection, Data Views, Shop-Trak, Doc-Trak. The ability to lead an ERP uplift or upgrade from start to finish An analytical mind with excellent problem-solving ability Ability to set up and configure users, permissions, and groups Outstanding communication and organization skills Fast and confident decision-making skills Excellent customer service skills Education and/or Experience: Bachelors degree in IT or related field preferred; experience accepted in lieu of degree Proven experience in Syteline a plus but not required Hands-on experience with report and form modifications, preferred Excellent knowledge of best practices around management, control, and monitoring of the ERP system Experience with troubleshooting issues within SL and offering resolutions going forward Some IT project management experience Manufacturing experience is a plus, but not required