IT Helpdesk Analyst
Posted on :
19-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1721475
Nelson Global Products
IT Helpdesk Analyst
Responsibilities:
- Review and validate incoming and outgoing data files; perform internal analysis and reporting on specific business processes and procedures.
- Work within a variety of systems and tools to diagnose, triage, communicate, and report on processes within internal and external business units.
- Develop informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Redesign existing processes to meet current standards and create new processes and procedures.
- Act as first level of support, advising end users and elevating issues to a higher tier of support when appropriate.
- Task resolution for Helpdesk tickets and requests.
Qualifications:
- Advanced English.
- Valid Visa and Passport (Indispensable).
- Prior technical support/call center experience.
- Maintenance and repair of computer equipment.
- Attention through tickets.
- Basic system administration experience, Windows preferred.
- IT/Computer experience.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
