Urgent Hiring for Customer Service Representatives

Details
Fusion BPO Philippines is looking for aspirant CSR(s) to start next week. This is for our various accounts ramping up. Be part of our growing team and enjoy the following packages:

What's in it for you?

Work and grow in a familial environment

Competitive salary package, benefits, perks, and commissions

HMO + FREE dependent

Minimum Qualifications:

- At least SHS Graduate

- At least 6 months of BPO experience

- Good verbal and written communication skills

- Willing to work on-site (Robinsons Cybergate, Fuente Cebu)

- Can start ASAP

Job Description:

- Must be able to handle both Customer Service and Sales Support

- Must be able to handle the following Customer Service-related concerns

- Provide pre-sale and post-sale phone support for any concerns such as but not limited to:

Parts Inquiry (Descriptions & Compatibility)

Returns Process

Replacement

Refund

Account and Order concerns

Order Tracking

Provide phone support for order placement which include but not limited to the following:

Sales Inquiry (Item description, compatibility, pricing and related parts)

Provide Quote to Customers who are interested but not ready to place and order yet

Provide knowledgeable input on different auto parts and their components

Web Order Assistance

Order placement over the phone

Skills and Knowledge needed:

Great oral and written communication skills

Customer Service Skills and experience

Sales Skills and experience

Online Retail experience of at least one (1) year

CSAT (Customer Satisfaction) and NPS (Net Promoter Score) knowledge is an advantage

Knowledge on Conversion and Place Order Value is an advantage

Knowledge on cars and its parts/components is an advantage

Can multi-task and can handle pressure well

Can work even with less supervision

Location: 7th Floor, Robinsons Cybergate Cebu, Fuente Osmea, Don Gil Garcia St, Cebu City, 6000, Philippines