German customer service representative - Banking

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece! Want to start this next adventure? Check out this position!

For a Well known financial institution we are looking for a Customer service agent. In this role you will:

• Support our customer you will be the frontline of our bank to the German speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

• Improve our product no one knows the customer better than you - so you ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.

• As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our German facing specialists, you re an ambassador of our product there.

Required skills

• Fluent in German

• Working proficiency in English

• Excellent communication skills

• Proficient computer user - experience with CRM tools preferred.

• Successfully completed studies on Finance/Administration sector will be preferred.

• Preferably working experience in administrative and office tasks

• Excellent conceptual mindset, strong engagement, load capacity as well as organizational skills and diligence (routine multitasking)

• Engagement and passionate to have a positive impact on the prevention of financial crime

Benefits

• Excellent benefits package

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Adaptation to Greek Culture and Greek language Courses,

• Internal employee incentives

• Located in an amazing office in Greece with excellent transport links

• Excellent relocation package with a great support system for non local hires

• Extra Private Health insurance

• Enjoy life in Greece, there are loads of social & sports events

Location

Athens (Greece)