Field Service Representative/ Subject Matter Expert

Job Description :

• Builds market position by utilizing current contacts already developed from military duty and developing new contacts
• . Ability to troubleshoot and configure the end users software to work with our hardware. Duties include, but not limited to, work to improve the organization's market position and achieve financial growth.
• This person builds key user relationships, identifies business opportunities and channels it back to the factory for next actions (ie: customer visit with team, quote, negotiate, strategize).
• Maintains extensive knowledge of current market conditions.
• This requires a thorough knowledge of the market, current actives programs in each said country and how they tie together globally.
• Complete understanding of company's competitors and what programs they are currently on.
• Attend tradeshows in order to further understand our competitors, customer base and see customers on the stand.

Responsibilities

Subject Matter Expert

• Works in parallel with the Business Development Team on customer visits
• Thorough training at the factory to understand all capabilities focusing on the complete . Expectation would be full plug and play position in order to eliminate our engineering team to have to travel continuously.
• Expand user base within existing users by technically discussing in order to increase business. Identify potential users, and the decision makers within the user's community. Contact PM (Product Manager) for actions forward and to manage sales aspects for the SME.
• Advise the factory of new design requirements that we need to create sales drawings and send samples for evaluation.
• Travel with local Reps within internal and external user debriefs.
• Travel and further educate our Rep base as needed.
• Assist with what Peripherals, Radio's, and EUD's we should have in house for travel
• Person to advise what hardware and kit would be required for demonstrations with users. Ie: Vests, EUD, Radio, Peripheral, Power Devices, etc