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Incident Management
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Incident Management

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1 Vacancy
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Job Location

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others - USA

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Position
Designation: Incident Management

Location: Atlanta-GA

Detailed JD

  • The candidate must have excellent communication skills and located onshore to perform the activities.
  • Co-ordinate with customer to understand the requirements for support and perform the analysis on incidents received.
  • Co-ordinate with other groups supporting the product and application to take issues to resolution.
  • Conduct weekly calls with Different groups and update the status of open issues.
  • Conduct weekly connect with customer and provide status on progress.
  • Co-ordinate with offshore and guide to perform the deliverable actions and work as a team.
  • Ability to steer the meetings with stakeholders.
  • Resolve incidents received in a timely fashion.
  • Available to take on call responsibilities on rotation basis.
  • Must Have Skills

  • ITIL Incident management Knowledge
  • Proficient in Communication Skills
  • Available for on-call rotations (Weekly rotation)
  • Understanding of Service Now
  • Knowledge of POS devices
  • Knowledge of Splunk
  • Knowledge of payment services Gateway (Any gateway)
  • Good to Have Skills

    • Working knowledge of SQL
    • Understanding of APP Dynamics
    • Understanding of AWS

    Employment Type

    Full Time

    Company Industry

    About Company

    100 employees
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