Operations Manager

Ideal Candidate

Ideal candidate should have about 3-5 years working in a branch overseeing all operations of the business.

Business acumen, be able to communicate and support his employees.

Visit customers and be able to also partner will with Sales Managers and Account Managers in the territory the branch supports.

Skills Required:

Operations management or Branch management

MS Office

Customer Service is a huge plus

Good communication and interpersonal skills

Valid Driver License (Class C)

Have experience with multi-stop routing system and dispatch procedures

Computer knowledge (Navision, Microsoft Office and routing/logistics software)

Knowledge of financial statements

Experience managing a budget

Knowledge of all company assets in inventory

About Company:

The company is the nation's leader in temporary site solutions including portable restrooms, restroom trailers, temporary fence, roll off dumpsters, and more. With 100+ locations coast-to-coast, USS plays a pivotal role for customers in the construction, event, industrial and government sectors. With a team of more than 3,000 trained professionals, we're committed to providing Easy, Safe & Clean site solutions to our customers no matter the project or event at hand.

This role is responsible for managing all operational functions at a branch.

Responsibilities:

Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s) and shop.

Review of all paperwork including manifests, routing tickets, DVIR's, etc. for completion and accuracy.

Monitor all service levels and deliveries to ensure the best efficiencies.

Recommend measures to improve operational practices and quality of customer care.

Work directly with other departments to ensure excellent/positive communication within region.

Work with various departments to resolve customer service & delivery issues.

Work with Operations Managers at other branches to coordinate asset transfers.

Maintain proper staffing levels to meet and exceed customer and branch needs.

Analyse and report on operational activities, i.e., service levels, routing efficiency, labour & overtime, fuel, etc.

Work with the Regional Vice President to develop and implement standard practices, efficiency recommendations, etc.

Responsible for fleet DOT administration including, logbooks & record maintenance, etc.

Review and approve e-time punches prior to submitting for payroll processing.

Review and approve time off request forms and schedule time off based on operational necessity.

Responsible for the administration of the company's safety program at the branch.

Works with Safety & HR departments to safety coordinate training, where necessary.

Responsible for employee development & conducting periodic performance reviews.

Create and maintain a positive, safe and effective work environment.

Drive/operate variety of company vehicles.

Pull trailers with company vehicles.

Special/other projects as assigned by management.

Physical Requirements

Sit while driving and stand while servicing products

Use hands and fingers to handle, control or feel objects tools or controls

Repeat the same movements

See details of objects that are less than a few feet away and also at greater distance

Speak clearly so customers can understand

Understand the speech of another person

Hear sounds and recognize the difference between them

Be able to walk up to 30 minutes at a time without exertion

Enter and exit equipment by stepping and kneeling

Lift up to 40lbs from your waist to your shoulders

Lift 30lbs from the floor to your head

Crouch and squat

Push 100lbs and pull 100lbs horizontally

Sit while answering phones or reply to emails

Repeat the same movements when entering data at the computer

See details of objects that are less than a few feet away

Focus on one source of sound and ignore others