Service Desk Technician
Posted on :
12-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
- Handling all the Inbound calls, chat and emails in service desk.
- Handling Basic L1 queries from end users.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
- Diagnose and quickly resolve a wide range of Windows applications issues.
- Good troubleshooting knowledge on internet and VPN issues.
- When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Knowledge of Citrix and VPN.
- Customize & configure desktop hardware to meet specifications and business standards.
- Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.
- Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
