Dispatcher Dutch/Flemish

Do you want to start a new adventure by living abroad? This is possible! We are currently offering a position as telenet dispatcher at one of the biggest communication companies, in the center of Casablanca. While starting this new job you are also able to experience all that Casablanca has to offer. You can experience the way of living in Casablanca, learn more about the colonial heritage and see the Mauresque architecture.

Your role

Your day is successful when you have been able to distribute all the assignments of the day to the available technicians and provide them with the shortest route possible. You will be extra challenged by customers who are absent or want a faster appointment, technicians who break down or assignments that end.

Every day you are perfectly on time, because punctuality is your middle name. After having talked to colleagues, you draw your attention to the incoming assignments that your fellow technicians take care of. Long term plans are made via an internal system and you are daily on the ball to play and adjust where necessary.

Your knowledge about the Belgian road network is legendary. Through your insights you will find more efficient solutions to guide your fellow technicians through their day as quickly as possible. You know better than anyone else to find the balance between the interests of the staff, the customer and the company. A regular and good contact with these people is therefore of great importance!

In addition to planning, you fulfill a number of other administrative tasks.

Our ideal candidate is

• Your enthusiasm is contagious and organizing and planning is in your genes

• You have good geographical insight

• Customer-friendliness is a familiarity for you

• You are proactive, decisive and easily make decisions

• You have strong analytical skills and are result-oriented

• You are creative, innovative, driven and stress resistant

• Bilingualism is a plus (NL - FR)

Our offer

• Paid training

• Unique, atmospheric, people-oriented call centre, with a good dose of fun

• Market-based basic salary with bonus opportunities

• Employee benefits such as private insurance

• Growth opportunities

Location

Casablanca, Morocco