Desktop/Mac Support Consultant

Must have good exp with Windows & MAC migration , break-fix

Job Description

Provide customer facing end-user support that includes

Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals

IMAC support including large scale/bulk office moves/re-stack activities (all moves)

Support for Operating System, base load software, MS Office suite and other business application

Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

Support for the Mobility devices (IOS/iPhone/IPads)

VIP and remote-based office user support

Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform managed print service invoicing/meter read/polling report verification

Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of

verification logs

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis.