Call Center
Call Center
Posted on :
09-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-10-2022
Job Description
Role : Customer Service Representative
Location : Santa Ana San Jose, 10901 Costa Rica [Onsite]
Duration : Full Time Employment [Onsite]
Qualifications
Basic
High School Diploma or GED Equivalent.
Strong command in English Language, B2+ minimum (BELT)..
At least 1 year of experience in call center/contact center environment in a customer service position.
Preferred Experience In:
Answering or making calls to Customers to support them on their needs or queries.
Handling complex situations or escalation calls.
Explaining possible solutions to ensure that customers feel valued and supported through active listening.
Engaging with irate customers to diffuse tense situations.
Utilizing applications, tools, office packages and soft wares as needed appropriately.
Working with KPIs and striving to exceed them to delight customers.
Sales pitch and recommendations for products or services that may better suit client needs.
Learning and innovation through training and continuous improvement sessions.
Additional Skills and Competencies:
Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations.
Proficiency with technology and how to apply it to solving problems.
Confident telephone manner with strong communications skills.
Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner.
Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response.
Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team.
Experience promoting and/or selling products and services to fit the needs of each client.
Strong attendance, performance and adherence to policies are essential for this role.
PC Skills: You are comfortable using computers and can easily navigate several different systems or programs.
Location : Santa Ana San Jose, 10901 Costa Rica [Onsite]
Duration : Full Time Employment [Onsite]
Qualifications
Basic
High School Diploma or GED Equivalent.
Strong command in English Language, B2+ minimum (BELT)..
At least 1 year of experience in call center/contact center environment in a customer service position.
Preferred Experience In:
Answering or making calls to Customers to support them on their needs or queries.
Handling complex situations or escalation calls.
Explaining possible solutions to ensure that customers feel valued and supported through active listening.
Engaging with irate customers to diffuse tense situations.
Utilizing applications, tools, office packages and soft wares as needed appropriately.
Working with KPIs and striving to exceed them to delight customers.
Sales pitch and recommendations for products or services that may better suit client needs.
Learning and innovation through training and continuous improvement sessions.
Additional Skills and Competencies:
Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations.
Proficiency with technology and how to apply it to solving problems.
Confident telephone manner with strong communications skills.
Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner.
Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response.
Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team.
Experience promoting and/or selling products and services to fit the needs of each client.
Strong attendance, performance and adherence to policies are essential for this role.
PC Skills: You are comfortable using computers and can easily navigate several different systems or programs.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
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