496455 - Desktop Support

Position: Desktop Support

Location: 1800 W. Loop South Suite #600 Houston, TX 77027

Duration: 6+months

JOB SUMMARY:

As a member of the On-Site Service (OSS) team associate will provide quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on-site problem resolution). Works in a team environment to resolve customer problems and supports other members of the Desktop Services department in providing customer support. Provide hands-on support to other IT teams including but not limited to Network Services, Business Applications, client teams.

1. Minimum of 2 years' technical experience in providing Field Support which includes:
2. PC hardware repair (Dell/HP/Lenovo)
3. Windows system support
4. OS X Support
5. Software installation/troubleshooting
6. Performing Technology Refresh
7. Mobile device support (iOS/iPhone/iPads) excluding warranty hardware repair
8. Networking related like switches, physical servers like swapping hard drives or providing hands and feet support during outage or maintenance
9. Asset tracking
10. Stock room management including shelfing and repair
11. Basic support in Video conferencing equipment
12. Must have experience in working with third party client managed mobile applications.
13. Experience in Mobile Device Management and Mobile Application Management. ( iOS and Android )
14. Hands on Experience in server-side maintenance like upgrading and patching activities.
15. Candidate should have knowledge over MS Access, ServiceNow, Sql Server.
16. Experience in working on Intune and Blackberry UEM.
17. General Core Competencies to be considered when hiring:
    1. Customer focused Customer oriented approach is #1 Attitude
    2. Personal accountability for results and owning on completion
    3. Detail oriented
    4. Strong analytical and troubleshooting skills
    5. High integrity
    6. Through on documentation during email communication or working on updating tickets for tracking
18. Candidate has a professional appearance (i.e. grooming, clothing, etc.)