Relationship Manager – Funds / Hedge Funds

Sygnum is the world s first regulated Digital Asset Bank, founded on Swiss and Singapore dual heritage, operating globally. We make digital assets bankable, secure and convenient, empowering our clients to invest in the digital asset economy with complete trust. For the first time with Sygnum, major currencies and digital assets, including Bitcoin, Ethereum and asset tokens are seamlessly integrated in one account.

Sygnum Clients team helps corporate, institutional, and individual clients navigate the breadth of our offerings across Custody, Brokerage, Credit & Lending, Token Products, Asset
Management and B2B. Potential clients include private clients, asset managers, financial institutions, foundations, public and private pension funds, government, hedge funds, etc. At Sygnum, we are passionate about serving our clients and our goal is to be the first choice globally as partner bank for digital assets in the Swiss financial center.

We are currently looking for a Relationship Manager with a focus on Funds / Hedge Funds and Family Offices to join our fast-growing Funds & Hedge Funds team, working from our Zurich Office to expand Sygnum s reach in the in the respective markets. You will be reporting to the Head of Funds & Hedge Funds.

Tasks

• Take responsibility to source and foster new client relationships (institutional clients such as Funds / Hedge Funds and Family Offices).
• Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs.
• Provision of solution-oriented support to institutional clients over the phone, via e-mail and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
• Coach and mentor junior team members, providing guidance and training.
• Processing fiat and digital asset transactions, as well as post transaction AML monitoring and processing.
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Continuously update and maintain the CRM for accurate recordkeeping of all relationships.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.
• Further development of the customer care framework (user guides, tutorials, FAQs, etc.)

Requirements

• Education in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus.
• You have prior relevant (min. 5 years) work experience in client servicing/customer care of private and institutional clients within a (Swiss) financial institution, knowledge of fund structures is a plus.
• Experience in onboarding clients (private clients and legal entities) and familiarity with the Swiss banking regulations and onboarding documents, in particular CDB 20.
• You have a demonstrated consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
• Excellent communication skills in spoken and written form in English and German.

Benefits

• The chance to be part of a movement shaping the future of our world s financial system.
• An amazing, highly skilled, international, and motivated team of professionals.
• Flexible working time models and free coffee, tea on office premise.
• Experienced leadership teams who are masters of scale and will facilitate smart growth.
• Regular gatherings with the teams and plenty of jokes and laughs .

If you re passionate for technology and blockchain with a massive worldwide impact, then please send us your CV!