Customer Support Specialist - Digital Advertising with French

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Tasks

• Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
• Reactive Support: Provide reactive phone and/or email support for live advertisers.
• Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
• Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
• Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
• Properly prepare and set expectations with businesses about the onboarding and go-live process.
• Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
• Work closely with businesses to collect and submit information required to complete our onboarding process.
• Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
• Support ad-hoc operations work as needed.
• Work in a fast-changing, fast-paced workplace..

Requirements

• Native Level of French.
• Ability to speak and write English fluently.
• Experience in a fast-paced, scaled operations environments.
• Experience working in a call center environment.
• Experience working in a customer-facing role.
• Extremely high attention to detail and strong organizational skills.
• Structured communicator, both written and spoken.
• Ability to produce high-quality work under strict deadlines.
• Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
• Ability to work independently and complete day-to-day tasks with minimal supervision.

Nice to have:

• Bachelor's degree in Business
• 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
• Experience working with local legislation or government entities
• Familiarity with home services, such as plumbing, locksmiths, electrical etc.

Benefits

• A full-time position with working hours from Monday to Friday.
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.

Relocation Package:

• Flight ticket.
• Taxi from the airport in Spain to your new accommodation.
• Accommodation in a nice individual studio.
• Support with private Health Insurance.