Dutch Customer Service Agent - Energy

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you check out this position!

For one of the biggest Energy suppliers in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Tasks

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

• To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding:
• invoicing and the dunning process
• payments (incl. dropping procedure of customers, payments plans, deferred payments and when to cancel costs
• tariff changes (incl. proposing a product change or a discount)
• To treat complains
• To do retention
• To increase clients satisfaction while building and maintaining
• good and long-term customer relationships
• To handle move requests

Requirements

• Native Dutch + English
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking

Benefits

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities

NOTE:

• For the first 3 months they will not be allowed to take holidays.
• They need to be in possesion of their AMKA en AFM numbers (Equivallent NIF/NIE & Social Security)

Working hours:

• Monday Friday : from 09h00 till 19h00
• Satudary : From 09h00 till 17h30 (only e-mail)