GTS Analyst (English Speaker, On-Site)

Do you have valuable experience/knowledge in the IT field that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you.

Tasks

Your responsibilities as a GTS Analyst will be:

• Purchasing and handling of new devices with high customer/vendor skills
• Keep track of hardware stock and organizing the stock room
• Solve any type of hardware problems and be the point of contact for all corporate IT equipment
• Dealing with external technical services regarding the reparation of hardware
• Support organizing important live events
• Preparing mobile devices and related systems (Iphone/Ipad & IOS, Andoid & Windows system)
• Manage the day to day incidents logged via the internal ticketing tool ensuring SLA s are followed
• Point of contact at the location (customers walking up, emails and online meetings)
• Participate in hardware and software rollout projects
• Work closely with other IT departments to handle fixes
• Participate to any second-level support requests
• Ability to work effectively with autonomy and low supervision
• Maintain an accurate tracking and/or IT assets inventory
• Network & VoIP knowledge (patching racks, testing network issues, CISCO routers and basiclevel commands)
• Work to ensure that all equipment are current and fit for purpose, doing refresh and replacement activitywhen necessary
• Be proactively up-to-date in corporate IT projects and become an expert in all technologies,environments, O.S. and SW used in the company
• Keep flexibility according to business need

Requirements

Skills, qualifications and interests you need to succeed in this role:

• You have professional proficiency in English (speaking Spanish, Italian, French or German as second language will be valued)
• 3 years of IT experience
• Working on-site 5 days per week (Monday until Friday)
• You are familiar with antivirus solutions and security standards
• Microsoft MCSE, MCP or MCA experience preferred, or working towards similar standards
• Experience with software such as Microsoft Windows 7, 10 and Apple Mac
• Microsoft applications including AD and GPO s, SCCM, RDS, Office 2007, 2010, 2013Terminal Services environments and desktop virtualization, Citrix XenAppNetworking, including LAN architecture, DHCP, VLANs, LAN, WAN, Wi-Fi, DNS
• Desktop and VOIP connectivity
• Video/Audio conferencing
• ITIL oriented
• Approachable personality and excellent communication skills
• Strong analytical and problem-solving skills
• Be happy to work independently on allocated tasks

Benefits

What s in it for you?

• Temporary contract with possibility of extension based on performance.
• Salary aligned with your experience and the market
• Meal vouchers and private health insurance after 6 months in the company
• Monday to Friday working days
• Career opportunities

Your Future Company:

An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Is this project not the best fit for you? Feel free to check our other opportunities in Technical Support in Barcelona or send us your CV to be considered for other projects or future opportunities.