Salesforce CRM Administrator

Position: Salesforce CRM Administrator

Duration: 6 months

Location: Jackson, MS (Onsite)

Job Description:

This position will architect technical solutions as well as operate as a working technical lead for the campus CRM while mentoring and helping review configurations made by junior staff. This position will be part of the team supporting the campus CRM.

Below is a sample of the management and configuration tools that will be used in this position.

Salesforce, TargetX, Pardot, Informatica, Atlassian JIRA, Agile Scrum

Examples of Work Performed

• Meets with functional users to understand needs and translate to technical requirements and "user stories".
• Explores technical options and determines the viability of various technical approaches.
• Gather/create/capture requirements for additions or changes to the application that are prioritized with leadership.
• Monitor contract timelines and assist in license count discussions and planning for relevant SaaS and CRM services.
• Manage relationships with various SaaS providers from implementation through maintenance of product lifecycles.
• Guide departmental leads in best practices with a single instance to ensure safe and intentional collaboration within the platform.
• Lead user acceptance testing (UAT) for each new release of the application.
• Conducts checkpoint meetings and implements quality control measures.
• Performs related or similar duties as required or assigned.
• Enhances skillsets as necessary to perform responsibilities.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Serves as overall technical lead to provide architect technical solutions across multiple functional areas and system environments.
2. Partners with campus constituents to communicate needs, articulate requirements and drive technical solutions to successful completion.

Education Detail:

Bachelor's degree in Computer Science, MIS or a related field from an accredited college or university.

Experience

• Seven (7) years' experience related to the above-described duties
• Minimum (2) years' Salesforce experience
• Experience working with TargetX
• Experience in Higher Education Admissions strongly desired

Substitution Statement

Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.