Employer Active
Perform independent functional and Technical Analysis
Detect, Analyze and Resolve major or standard incidents
Communicate and work with support teams and User communities
Able to engage different stake holders and drive the issue calls and triage production issues diligently
Perform Root Cause Analysis and design service improvements
Coordinate and validate the implementation of changes
Work on all the processes defined under ITIL
Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)
Technically lead and groom a team of support executives who are geographically distributed
Guide & groom the team to create opportunities to automate the manual work
Full Time