Field Service Engineer - UK

Your mission

Hello there and welcome to your new challenge here at Sungrow.
We want You to help us providing the United Kingdom with more clean energy, especially with Battery Storage Solutions!

• Interface between our customers, Sungrow and Sungrow-Samsung SDI.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
• Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions.
• Participate in the claim management and RMA process.
• Documentation for QA, customer feedback and analysis support.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Education as Electrical technician or Engineer.
• Experience with Battery Storage solutions is beneficial but not mandatory.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Fluent English language skills (spoken and written).
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Willing to work on call duty AND to travel.
• Work out of Sungrow UK and home office.

Why us?

• Opportunities for career advancement
• Attractive Compensation & Benefits
• International Working Environment